How do we build a Strong Customer Base for our Business ? How do we Retain our Customers? How do we keep our Customers Happy with our products & services ? How do we stay Engaged with our Customers ?
As the new year 2021 begins, these are some of the questions that intrigue every Corporate, SME, Startup or Self Employed Professional, who hope to get back their growth this year.
Businesses can grow, as long as they Satisfy & Delight their Customers.
As businesses start a new journey, post the Covid 19 pandemic, there is a critical need to review the business strategy and align it to present day Customer Needs and Expectations.
Abir Mozoomdar, Business Strategy Consultant & Trainer from The Idea Factory, is a Business Strategy professional with strong experience across multiple brands.
Abir will conduct a 2 hour workshop on Sun, Feb 21 @ 4-6 pm, where he will take participants through the key aspects to be focussed upon while defining Customer Expectations.
This workshop will look at the following
- Pre Sales Expectations
- Understanding Customer Needs
- Defining the Value Proposition
- Ensuring swift Sales & Delivery
- Post Sales Expectations
- Avoiding Post Purchase Dissonance
- Handling Product Familiarisation
- Managing the Satisfaction-Delight-Ecstasy-Loyalty journey
In this Interactive Workshop, participants will get to focus upon some key principles for Managing and Exceeding Customer Expectations. Abir will share some interesting anecdotes and examples while also getting participants to work on their own particular business issues.
About the Facilitator
Abir Mozoomdar is a Business Strategy Consultant and Trainer; and Founder of The Idea Factory. He has a rich Corporate experience of 15 years working as a strategy planning professional with established MNC’s. He is the author of the book Thought Leadership in india.
To know more about him, please read his profile given at the end of this page.