Meet our Experts
Dinesh Narayanan is an industry veteran in BPO & Customer Service with 33+ years’ experience in Customer Service, Operations, Sales and Managing Human Capital.
Dinesh has the following significant achievements to his credit -
- Enabled clients in assessing and streamlining their Customer Operations & Human Resource processes including Mentoring and Coaching Leaders and Managers.
- Working with Organizations to deploy Change Management and Governance Frameworks for their Business and Operations.
- Deft at setting up Customer Management and People Practice Processes and Designing Service Operations.
- Set up businesses, and managed large businesses, scaling up to 12000 people.
- Held Senior Management positions including CEO at Firstsource Dialog, and Deputy COO at Intelenet Global.
- Performed Business Head roles in the Tata Group, Firstsource Solutions, Mphasis and Frontier Business Systems.
- Managed ITES operations for Etisalat, Dialog Axiata, Tata Sky, Vodafone India, Vodafone Qatar, Idea Cellular, Airtel, VSNL, Tata Indicom, Bajaj FinServ, Axis Bank and ICICI Prudential.