Meet our Experts

Facilitators

Dinesh Narayanan
Founder & CEO, Vasutti

Dinesh Narayanan is an industry veteran in BPO & Customer Service with 33+ years’ experience in Customer Service, Operations, Sales and Managing Human Capital.

Dinesh has the following significant achievements to his credit -

- Enabled clients in assessing and streamlining their Customer Operations & Human Resource processes including Mentoring and Coaching Leaders and Managers.

- Working with Organizations to deploy Change Management and Governance Frameworks for their Business and Operations.

- Deft at setting up Customer Management and People Practice Processes and Designing Service Operations.

- Set up businesses, and managed large businesses, scaling up to 12000 people.

- Held Senior Management positions including CEO at Firstsource Dialog, and Deputy COO at Intelenet Global.

- Performed Business Head roles in the Tata Group, Firstsource Solutions, Mphasis and Frontier Business Systems.

- Managed ITES operations for Etisalat, Dialog Axiata, Tata Sky, Vodafone India, Vodafone Qatar, Idea Cellular, Airtel, VSNL, Tata Indicom, Bajaj FinServ, Axis Bank and ICICI Prudential.

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